All sales are final. We do not offer returns, refunds, or exchanges, but if there’s something wrong with your order, please let us know by contacting us at Info@earthbound-art.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
Orders placed with standard shipping can arrive between 5-7 days after shipping. The length of time will vary depending on your zip code.
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges
Where will my order ship from?
We work with an on-demand order fulfillment company for merchandise and prints with facilities worldwide!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you do not receive your tracking information within 1 week of purchasing, please send an email to Info@earthbound-art.com
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address ● Ask your local post office if they have your package
If your order has been shipped and you are experiencing a delay in receiving your order please contact USPS for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of USPS. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If your order is not delivered on the date you were expecting to receive it, you can learn more about how to handle this matter by clicking here.
The price applicable is set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.
All transactions conducted through Earthbound Art are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.
Copyright Laws / Image Use
All artwork and content on the Earthbound Art website is legally protected by
U.S. & International copyright laws.
Essence McFadden and Earthbound Art retains all of the copyrights to all artwork on this site, regardless of having sold the original image. Unauthorized duplication or usage for commercial purposes is prohibited by the Copyright law and will be prosecuted. We protect our copyright interests.
Under NO circumstance is it permitted for you to use Earthbound Art illustrations for commercial purposes.
Earthbound Art reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Earthbound Art has the right to cancel the order and refund any amount paid in the best way. Earthbound Art shall also notify the customer of equivalent replacement products if available.
Collecting Personal Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information and email address,
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Card information is not stored and all card information is handled over SSL encryption.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.